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    Here at Energy Buzz Limited, we take customer satisfaction very seriously, so we welcome your good or bad. Our customers are at the heart of everything that we do, and we pride ourselves on being honest and transparent with the work we carry out, so if you do have a query/complaint or feel that you have not received the level of service you expect from us please do get in touch. Your comments help our business improve.

    Energy Buzz Limited Complaints Process:
    Call us directly 0116 4021122

    By Post Energy Buzz Limited, 4 Francis Street, Leicester, LE2 2BD

    By email:
    If you are getting in touch by post or email, please include your business name, a direct contact name and telephone number, along with your business address so we can you’re your query/complaint as quickly and efficiently as possible.

    We aim to respond to your query with 48 working hours.

    Any query/complaint will be treated fairly and with the utmost integrity.

    You will be provided with a unique reference code for your queries/complaints, and all details will kept on file.

    If you want to speak to a manager at any point, please just ask.

    The Ombudsman Service is completely impartial and the he service is completely free without charge.

    If you feel your query has not been dealt with in a timely and sufficient way, or you are not happy with the outcome and we are at a deadlock stage after 8 weeks, you are then entitled to take your complaint to OFGEM.

    Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
    Phone: 0330 440 1624


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